Terms and Conditions

NO REFUND FOR FLIGHT OR ANY PRODUCT TICKET

Refunds by the Principals will be subject to their respective terms and conditions. will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here.

Some air tickets are completely non-refundable according to airline farerules. Cancellations for any reason whatsoever, including medical reasons, deathinthefamily, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle you to any refund in the case of non-refundable tickets nor of waiving the cancellation penalties in the case that the tickets

NO REFUND FOR FLIGHT OR ANY PRODUCT TICKET

By proceeding to book You agree and accept the Terms and Conditions of the Website and its travel Partners. You further acknowledge that Travellayer operatesas a reseller or act as affiliate of flights and all content that appears on our website is sourced from a GDS (Global Distribution Service) or fromthe Airline Directly via an Application Programming Interface (API).

By booking the selected flight with us, you confirm that you have checked that thereare no travel restrictions, in both your country of departure, transit and arrival, thatmay affect your booking and that you have yourself on behalf of all Travellayer in the booking that you can proceed with the booking. Please also check the entry requirements of your destination country as a quarantine period or testing might be a requirement when flying in from Nigeria

Travellayer cannot be held liable for any operational changes, cancellations or consequential damages incurred by you, or any passenger in the booking, in the event that flights are not able to operate as planned, including any disruptions, cancellations or changes to planned schedules.

Please note that in the event that a flight is disrupted or cancelled due totravel restrictions being imposed that each airline will have their own policy inthis regard, which will apply to your booking.

CLAIMS

  1. Claims relating to performance of Travel Services

    Any problem, remark, or claim relating to the actual performance of the Travel Services must be addressed directly to the relevant Service Provider (travel operator, airline, insurer, car rental company, hotel) with whom you hold the contract for the relevant Travel Service.

CHARGES AND PAYMENT

  1. Payment

    1. Payment for Travel Services is either processed by us or affiliates part of our corporate group (in cooperation with our payment service provider(s) who supply the payment processing functionality), or by the Service Provider. All payment information belonging to our customers is encrypted in a secure server when shared with our payment service provider(s).

    2. Depending on booking criteria and added services, the payment may be split into two separate transactions, one charge from us and another one from the Service Provider. You will not be charged more than the actual total price displayed on our site. The same security measures are applied. In some cases, prices and fees from Service Providers may not be in the currency displayed on the Portal. Instead, we provide an estimate in the default currency of the Portal. As a result, when you make a booking with a credit card, the amount charged by the Service Provider might be slightly different due to currency fluctuations, conversion, and possible fees imposed by the card provider. If the previous may apply to your booking, you will be informed of this during the booking procedure.

    3. In order for us to be able to process your payment, you need to ensure that there are sufficient funds available. In the event of any problem arising related to the processing of your payment, we will retry the processing of your payment in cooperation with our payment service provider(s). Should this not result in a fulfilled withdrawal of funds from you, we will contact you as soon as possible for instructions on other means of payment. Should we not receive your payment after such further instructions, your outstanding payment will be referred to a debt collection company

  2. Payment fraud

    If there are reasons for us to suspect that fraud is being committed, we reserve the right to refuse processing of such payment. Legitimization of payment may be demanded if a crime is suspected. All types of payment fraud will be reported to the police.

LIABILITY

  1. You accept that We act as an intermediary between You and the Service Provider.We will under no circumstances be held liable with respect to Travel Services You have booked with one or more Service Providers.
  2. Should a Service Provider be unable to provide the Travel Service for any reason, including where a Service Provider declares bankruptcy, we can only act as an intermediary and refund payments where we have already received such from the applicable Service Provider.

DATA PROTECTION

  1. We take the protection of your personal data seriously. You can find detailed information about the collection, processing and use of your personal data in our Privacy Policy.

INFORMATION ON PASSPORT, VISA AND HEALTH PROVISIONS

  1. Passport, visa, and/or health requirements can change, and you should, therefore, check with the relevant authority (embassy, consulate, etc.) well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey, which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply well ahead of time. We accept no responsibility for customers who do not possess the correct documents
  2. Each destination has its own requirements as far as entry formalities, vaccinations, etc., which can also vary depending on the passenger's nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered our responsibility. We, therefore, urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.

INFORMATION ON BOOKING AND TRANSPORT CONDITIONS

  1. Regarding the flights offered on the Portal, we exclusively act in our capacity as an intermediary. The agreement for the performance of the flight comes into effect directly between you and the relevant airline, and we do not accept any contractual responsibility related to the performance or non-performance of your flight. The operating airline is solely responsible for the performance/non-performance of your flight.
  2. Before You conclude the booking, the terms and conditions of the relevant airline(s) will be made available to You
  3. When mediating Travel Services rendered by airlines, we are not guaranteed access to the airline's booking system. Where this is the case, we may act on your behalf in concluding the contract between you and the airline. We may also ask you to contact the relevant airline directly for questions on bookings, changes, or cancellation of your booking. If you have purchased, all rebooking requests must, however, be made through our customer service.
  4. Below, by way of a general overview, we provide information on conditions related to booking and transport typically applied by airlines in such or at least a similar way. However, any deviating provisions of the relevant airline prevail over the general information provided in this. Therefore, in each case, please check the applicable terms and conditions of the relevant airline prior to your booking.

    1. Flight times/check in

      All flight times specified are local. Next-day arrivals are indicated with a '+1' on the timetable. The stated flight times are preliminary and subject to change on short notice after the ticket has been issued; for example, due to restrictions by flight control, the weather, or functional restrictions by the airline. Please keep yourself informed of the current times well ahead of your flight.

      "Please comply with the check-in times stated by the airline. The airlines are entitled to refuse boarding if you are late for check-in. Kindly observe that some airlines encourage check-in through their own website as they may charge a check-in fee when checking in manually at the airport

    2. Combination of individual tickets

      A combination of two separate one-way tickets instead of a roundtrip ticket is clearly marked as such during the booking procedure. The tickets are treated independently from one another in the event of cancellation, change, disruption of air traffic such as strikes, and changes to flight schedules. Each airline's own regulations will apply

      Flight tickets with different booking numbers are always regarded as journeys that are independent of each other.

    3. Flight tickets with several segments/order of use

      Your roundtrip ticket or one-way ticket may consist of several segments. According to the conditions of most airlines, such flight segments are to be used in sequence. If not, many airlines will refuse transport on subsequent flight segments (e.g., failure to use one segment of a journey could invalidate the rest of the ticket). For roundtrip tickets, a no-show on your outbound flight may result in your inbound flight being cancelled by the airline.

    4. Pregnancy

      Some airlines refuse to transport women who are past the 28th week of pregnancy at the time of the outward or return flight. If you are pregnant, you must clarify with the airline and your doctor whether or not you can commence the journey.

    5. Infants and child tickets

      Please contact the airline to obtain the conditions for traveling with a child who does not have a separate seat. Usually, children above the age of 2 years require a separate seat, while children between the ages of 0 and 2 years travel as infants and will not be allocated a seat of their own. If the infant reaches the age of 2 before the end of the trip, a child ticket must be booked for the entire trip. Infant tickets cannot be booked before birth, as the correct name and date of birth must match those stated in the passport. We will not reimburse any expenses that arise if the wrong type of ticket is booked from the outset.

    6. Unaccompanied minors

      We do not mediate the booking of any tickets for unaccompanied minors. Children under 18 years must be booked for a journey in the company of an adult. Some countries and airlines refuse entry to children under 18 years unless accompanied by a legal guardian. Please note that some airlines require children under the age of 18 to bring a birth certificate to travel.

    7. Lost/damaged luggage

      Within our capacity as an intermediary, We accept no liability for lost or damaged luggage. Any problems should be reported immediately to the representative of the airline at the airport.

    8. Transit and overnight accommodation

      Generally, ground transportation and/or overnight accommodation during your trip is not included in the flight ticket price. You are personally responsible for checking ground transportation timetables and prices.

    9. Connection times between flight

      Standard tickets booked on the Portal have approved connection times. The times required for making connections between flights are calculated by the airlines. If a flight segment is delayed and leads to a missed connection, the airlines are obliged to assist you in reaching your final destination

      When separate tickets are booked, the airlines bear no responsibility for missed connections resulting from delays. Therefore, it is your responsibility to ensure that the connection time is sufficient according to the airlines and airports. Any additional costs incurred on account of missed connections will not be reimbursed.

    10. Double booking

      A double booking means that two or more bookings with the same passenger name have been made with the same airline. If you have a double booking, the airline may cancel the trip(s). This may also occur if the bookings have been made with different travel agencies. We are not responsible for cancellations made by the airlines, nor for denied refunds from airlines, in cases where they suspect a double booking.

CHARGES AND PAYMENT

We will only share your personal data where necessary for the purposes listed in this Privacy Policy. This may be to other companies within the first outlook Group, to governmental authorities for compliance with law and to our trusted business partners. We may share your personal data (including sensitive personal data when applicable) with travel service providers you have made reservations/purchased tickets with (such as airlines), with other service providers for services you have purchased (such as insurance companies) and with global distribution systems(referred to as GDSs) that make it technically possible to enable your travel arrangements and make reservations/purchase tickets.

Each partner is responsible for its own handling of your personal data after it hasreceived it from us, meaning that you must contact the partner in question for any requests related to your rights under applicable data protection legislation. Thepartners may be located worldwide, and we recommend that you read the partners' respective privacy policies for information on their handling of your personal data.

We will also share your personal data with other companies (“data processors”) needed to deliver the services you requested, such as service providers running ourcall centers and our other suppliers and vendors that will handle your personal data when providing their services to us (for example external storage). It also includes payment- and fraud service providers, IT infrastructure providers, software solution and software engineers, and finance-, administrative- and legal services andtools. When a data processor handles your personal data, they only do so with sufficient security measures in place and only in accordance with instructions provided byus.This Privacy Policy applies to the data processors' handling of your personal data.

Due to the global nature of the travel industry, your personal data may be processed in different locations around the world when the parties we share your personal data with are based/reside in a country outside of the AFRICA/WEST AFRICA.

CONCLUSION OF CONTRACT AND PRICE CHANGES

  1. After you submit your booking request, we will confirm receipt of your request via email. This is the moment that the mediation contract between you and us comes into existence. If you do not receive such confirmation within one hour of completing your booking request, and none of our operators has contacted you by email or telephone to indicate any problems, please contact us by telephone or chat for verification.
  2. As soon as your requested tickets have been issued, You will receive a confirmation email with a ticket number. This is the moment a binding contract between You and the relevant airline(s) has been concluded.
  3. Prices for the flight and seat availability are added directly in the Portal by the applicable airline. If changes are made by the airline that are outside of our control (e.g., price changes, seat availability, or something else) and that occur after a booking request has been made but before the contract with the airline has become binding, the contract will not enter into force, and your payment will be refunded in full. We may contact you and give you the option to accept the changed price during ordinary opening hours, however, no later than 24 hours after we have been made aware of the price change or the first weekday following such a 24-hour period.

INFORMATION ON BOOKING AND TRANSPORT CONDITIONS

  1. Regarding the flights offered on the Portal, we exclusively act in our capacity as an intermediary. The agreement for the performance of the flight comes into effect directly between you and the relevant airline, and we do not accept any contractual responsibility related to the performance or non-performance of your flight. The operating airline is solely responsible for the performance/non-performance of your flight.
  2. Before You conclude the booking, the terms and conditions of the relevant airline(s )will be made available to You.
  3. We are not guaranteed access to the airline's booking system. Where this is the case, we may act on your behalf in concluding the contract between you and the airline. We may also ask you to contact the relevant airline directly for questions on bookings, changes, or cancellation of your booking. If you have purchased our Flexible Ticket service, all rebooking requests must, however, be made through our customer service as set out in. You may receive two booking confirmations - one from us and one from the relevant airline. If you have received two booking confirmations, please use the booking confirmation of the airline for check-in
  4. Below, by way of a general overview, we provide information on conditions related to booking and transport typically applied by airlines in such or at least a similar way. However, any deviating provisions of the relevant airline prevail over the general information provided in this section. Therefore, in each case, please check the applicable terms and conditions of the relevant airline prior to your booking.

INFORMATION ON BOOKING AND TRANSPORT CONDITIONS

  1. For the flight, hotel, insurance, train, and car rental services offered on the Portal (collectively referred to as 'Travel Services'), we exclusively provide travel mediation services through which we only act in our capacity as an intermediary between you and a Service Provider (our travel mediation services are referred to as 'Mediation Services'). To that end, our role and obligations are limited to mediating Travel Services that will be rendered by third parties such as airlines, travel operators, hotels, insurers, car rental companies, or other service providers (hereinafter in each case 'Service Provider' or 'airline', where specifically applicable)
  2. Consequently, the agreement for the actual provision of Travel Services (e.g., transport contract, insurance contract, rental agreement) comes into effect directly between you and the relevant Service Provider. We are not a co-vendor of the Travel Services, and we are not a party to the contractual relationship between you and the Service Provider.
  3. By using the Portal to purchase Travel Services, you authorize us to engage in Mediation Services and mediate with the corresponding Service Provider(s) on your behalf, including mediation of the payment for these Travel Services, in order to take care that the transaction between you and the Service Provider(s) is carried out.
  4. Responsibility for the actual performance of the Travel Services mediated through the Portal is exclusively held by the relevant Service Provider. In our role as an intermediary, we do not assume any responsibility for the Travel Services to be rendered by the Service Providers, and we make no representations or warranties (neither expressed nor implied) regarding the suitability or quality of Travel Services mediated on the Portal. For any claim you may have in the context of the performance or non-performance of the Travel Service, the Service Provider is the responsible addressee.
  5. Should you have the opportunity to request special wishes (such as special meals, disabled facilities, or child seats) when booking Travel Services, we will pass on your request to the relevant Service Provider. However, we cannot take any responsibility on whether the Service Provider can actually fulfill such wishes

Our own Services: Apart from our Mediation Services as stated above, there are also additional services (other than Travel Services) available through the Portal which we, ourselves, are responsible for providing. For such additional services, you enter into a direct contractual relationship with us. In each case, we clearly inform you if and to what extent we offer our own services instead of only mediating third-party services. Our own portfolio of services may vary over time. Some of our own services are described in [provide the relevant link]. For additional services not set forth in these T&C's, a detailed description of such additional services as well as information about our fees and supplementary terms and conditions for booking and usage, is provided to you over the course of the booking process.